What are you feeling? Is this anger? Is this depression? Is this a normal? Anger is a very normal emotion, that can and does present itself in many ways. Understanding the different phases of anger is an important step in dealing with anger in a productive and healthy way. Illustrated below are…
We should always attempt to make ethical decisions. It is possible, however, for two ethical people to make different decisions in a situation. In business, it is important that people understand ethical dilemmas and the ethical decision-making process. The Basics People typically use five different ethical standards to interpret the…
Catastrophic events like 9/11 and the aftermath of hurricane Katrina can knock us to our knees. But personal adversities can pack an equally powerful punch. Our spouse is diagnosed with cancer, our son has a mental breakdown, we lose our home. Often these events seem to come out of nowhere…
Feeling Overwhelmed? Look in any thesaurus, and the synonyms for overwhelm are pretty awful: overpower, subdue, oppress, quash, engulf, swallow, submerge, bury, suffocate. To anyone who’s experienced overwhelm, and that’s plenty of us, those words may be all too familiar. Whether the overwhelm is sudden or cumulative, chronic or acute,…
Emotional Intelligence Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation. This course will give you the tools you need to be emotionally intelligent in your workplace….
Types of Creativity There are different types of creativity, which makes it difficult to define. People often limit their definitions of creativity to art, but this is too limiting. Creativity comes in the form of original thought, divergent thinking, problem solving, inspiration and imagination. In order to improve creativity, it…
Identifying Uncivil Behavior in the Workplace Civility represents the social norms and rules that must be followed in order to positively and productively relate with others. When people hear the word “civility,” words that come to mind include respect, courtesy, tolerance, consideration, and a rational approach to conflicts. Behaviors that threaten…
Understanding the Four Levels The real art of conversation is not only to say the right thing at the right time, but to leave unsaid the wrong thing at a tempting moment. It requires sensitivity at this stage of a relationship. The context of the conversation and the comfort level…
Eliminate Rudeness from your Workplace Overcoming civility in the workplace can be a big challenge, especially in companies where blatant tolerance for explicit and implicit acts of rudeness is already the norm. But this doesn’t mean it’s impossible to create a civil workplace. The following are just some of the…
What is Onboarding? Onboarding is not easy to define. Some organizations limit it to a simple orientation process. Others go further to include company culture. Onboarding, however, is so much more. Onboarding is a systematic method that allows employers to hire the best employees and align them to the company…
